Help

Support

Need help with a Woze app? Write to us. A real person reads every message, and we aim to reply within two business days.

What to include

So we can help faster, please tell us:

• the name of the app and its version (in the app’s settings or its store page);
• your device model, and its iOS or Android version;
• what happened, and the steps that led to it;
• a screenshot or screen recording, if you can.

Subscriptions and purchases

Purchases in our apps are made through the App Store or Google Play, so Apple or Google handles billing, cancellations and refunds.

Cancel or change a subscription

• iPhone or iPad: open Settings, tap your name, then Subscriptions. Apple’s guide
• Android: open Google Play, tap your profile picture, then Payments & subscriptions › Subscriptions. Google’s guide

Deleting an app doesn’t cancel its subscription.

Ask for a refund

• App Store: request a refund at reportaproblem.apple.com.
• Google Play: follow Google Play’s refund steps.

We can’t issue refunds ourselves, but if something went wrong, tell us and we’ll do what we can.

Privacy and your data

To ask what data we hold about you, or to have it corrected or deleted, email info@woze.app. Read our Privacy Policy for details.

Everything else

For business, partnership or press questions, use the same address, or see our contact details.